AI phone answering for restaurants that takes the whole order.
Merrows answers with your menu, modifiers, and hours loaded, takes the order, and prints the ticket in the kitchen through Square or Toast.
Built for phone orders. Reservations stay with your host.
Merrows answers your phone and takes takeout and delivery orders end to end: the menu, the modifiers, the upsell, the total, and the ticket in the kitchen. It also answers the questions that fill a shift, such as your hours, where you are, and whether the kitchen is still open.
Table reservations stay with your host or your booking system. A caller asking for a table is transferred to a person, and the details of the request reach your team by email or as a ticket.
Every step of a phone order is yours to change.
Your Playbook, in plain words
Every word a caller hears is a step in your Playbook. Edit a step and the next caller hears the change.
Three reasons the phone loses at 7pm.
The rush picks the phone last
At peak, staff choose between the counter line and the ringing phone. Merrows takes the phone side, so a missed call stops being the price of a busy counter, and nothing lands in a voicemail nobody plays back.
Menus have exceptions
Modifiers, sold-out items, store-specific specials: Merrows works from the live menu in your point of sale, so what it sells matches what the kitchen can make.
Some callers want a person
Complaints, catering quotes and table requests deserve the manager. Merrows transfers the call, and the transcript of what the caller wants reaches your team by email or as a ticket.
What the calls that ring out are worth.
Take 15 calls a week that nobody reaches, and an average order of $34. That is 780 calls a year and about $26,500 in lost orders. One location, one phone line. Put in your own two numbers.
The Starter plan is $99 a month, and answering calls adds $49.
A two-location pizza shop stops missing the dinner-rush phone.
Friday at 6:45 p.m. and the counter line is six deep. Two cooks are in the back, the manager is on the floor, and the phone keeps ringing. Every missed call is an order that walked.
Merrows picks up with the menu, modifiers, hours, and store-specific upsells already loaded. It hands the order straight into Square so the kitchen ticket prints in real time. When a caller asks for the manager, Merrows transfers the call, and the transcript reaches your team by email or as a ticket.
Phone orders flow without anyone behind the counter touching the receiver. The manager spends the rush expediting food instead of playing operator. Tickets that used to ring out unanswered show up on the line with the rest.
What operators ask first.
- Does it book tables?
- Table reservations stay with your host or your booking system. Merrows handles ordering. A caller who wants a table is transferred to a person, and the request reaches your team by email or as a ticket.
- Which point of sale does it work with?
- The Square and Toast integrations are live, and the order lands in the same place a counter order does. The menu, the modifiers and the sold-out flags come from your point of sale, so nothing is kept in a second system you have to maintain.
- Does the ticket print in the kitchen?
- Yes. The order goes into your point of sale, so it reaches whatever your counter orders reach: the kitchen printer, the kitchen display, or both. Your existing routing rules apply unchanged.
- Can it take payment on the call?
- Merrows sends a payment link by text and the customer pays on their phone. The card reaches your payment provider directly. Merrows never asks a caller to read a card number aloud, and a number said out loud anyway is redacted from the transcript.
- What about the delivery marketplaces?
- The marketplaces keep their own apps and their own tablets. Merrows covers the calls that come to your own number, which is the channel with the best margin and the one nobody is staffing at 7pm.
- We have four locations. Does one number work?
- Each location keeps its own number, its own menu and its own hours, and one dashboard covers all of them. A caller who reaches the wrong location is routed to the right one. Store-specific specials and sold-out items stay per location.
- Half our calls just ask if we are open.
- Merrows answers those from your posted hours in seconds, including holiday hours and early closes, so your staff can stay focused on the orders in front of them.
- What does it cost?
- The Starter plan is $99 a month for one location and carries 250 credits. Taking phone orders needs the voice add-on at $49 a month, which includes a local number, and a call of up to ten minutes uses three credits. Above the allotment the rate is 45 cents a credit. There is no setup fee, and the first fourteen days are free.
The systems it works in.
Try a live demo, no card needed
Open a demo workspace on sample data and chat with your AI-powered rep. Nothing to install, nothing to pay.
Stop sending hungry callers to voicemail.
Load the menu from Square or Toast, point your number at Merrows, and the next order call gets picked up. Fourteen days free. No card for chat and email, and adding voice or SMS asks for a card, charged when the trial ends.