A call becomes a Square order.

A call answered every time, a chat that replies at once, and an order built from the items and modifiers in your Square catalog. The total is read back before anything is placed.

Questions about hours, location and what is on the menu today are answered from your own information, and a caller who needs a person is transferred with an explanation rather than dropped. When nobody can pick up, the request goes to your team by email or as a ticket, with the transcript, and the caller is told so.

The order arrives in Square as an order, with the customer's name and phone number and the pickup time they were given, and the kitchen ticket prints in real time. Nobody re-keys it, so nothing is mistyped between the call and the pass.

The catalog Merrows sells from is your live Square catalog. Change a price, retire an item or mark it sold out and the phone line knows on the next call, with no second menu to keep in step.

Every phone and chat conversation is transcribed and kept with its order, so a disputed ticket is a thirty-second read rather than an argument. The same view shows how many calls ended in an order, how many were transferred and how many were questions, and which items callers asked for that the catalog did not have.

You pay per conversation Merrows handles: an order placed, or a call handed to your staff with the details gathered. A caller who hangs up early uses nothing, and a call uses three credits for every ten minutes it starts.