An AI receptionist for auto repair shops that picks up the phone while your team is under a car.
An AI-powered rep that answers your phone: Merrows books appointments, answers status calls, and reschedules no-shows over phone, chat, and SMS, wired into your shop management calendar.
Three ways a ringing phone takes money off the schedule.
Calls compete with cars
Advisors juggle the bay, the counter, and the phone. Merrows takes the booking and status calls so the customer at the counter gets full attention.
Status calls eat the day
Is my car ready? interrupts real work a dozen times a day. Merrows reads the answer from the work order without pulling anyone off a job.
After hours means voicemail
Cars break on nights and weekends. Merrows answers 24/7 and takes the booking while the shop is closed, so Monday starts with a full schedule.
Every step of a booking call is yours to change.
Your Playbook, in plain words
The vehicle questions, the times you offer and the confirmation are each a step in your Playbook, and you can edit any of them.
What a missed call is worth to a shop your size.
Take 6 booking calls a week that ring out, and a repair order that averages $480. That is 312 calls a year and about $150,000 of work that went somewhere else. Put your own two numbers in and the answer is usually larger than people expect.
The Starter plan is $99 a month, and answering calls adds $49.
An independent shop fills its calendar without a front-desk hire.
Two advisors run the counter, and the phone loses every tiebreak. Booking calls go to voicemail, callers rarely leave messages, and the schedule shows gaps the shop never knew it had.
Merrows answers the phone, offers open slots from the shop management calendar, and books the appointment with the vehicle details captured. Status calls get a live answer read from the work order. Anything mechanical routes to an advisor, and the transcript reaches your team by email or as a ticket.
The calendar fills from calls nobody had to answer. Advisors talk to the customers standing in front of them, and the phone interrupts only when a decision needs an advisor.
What shop owners ask first.
- Can this replace the answering service we pay for now?
- Most shops start by pointing overflow and after-hours calls at Merrows and keep the answering service for a few weeks. Once the booking calls are landing on the calendar, the service usually comes off the bill. You can also run Merrows as the first answer and keep a human service behind it.
- Does it answer 24/7?
- Yes. Nights, weekends and holidays are covered, and an after-hours caller can book a slot for the next morning. Your posted hours still drive what it offers, so it will not promise a Sunday drop-off at a shop that is closed on Sunday.
- Will it double-book the bay?
- It books against the open slots your shop management calendar publishes, so the capacity rules you already set are the ones it follows. A job type you cap at two a day stays capped at two a day.
- What vehicle details does it capture?
- Year, make, model, mileage and the reason for the visit on every booking, plus the VIN when the caller has it to hand. The advisor opens the appointment with all of it already filled in.
- What happens when someone wants to talk about a diagnosis?
- That call goes to an advisor, and the transcript of what the caller already said reaches your team by email or as a ticket. When every advisor is busy, Merrows tells the caller the message is going to the team, and the request lands with your team the same way, transcript attached.
- Does it speak Spanish?
- Yes, and it switches on the caller. A Spanish-speaking customer is answered in Spanish, books in Spanish, and the appointment reaches your advisor in English.
- Do I have to port my shop number?
- Forwarding is the usual start and it takes a few minutes with your carrier. Your number stays where it is. Porting is available later once you are happy, and shops often forward only the after-hours and overflow calls at first.
- What does it cost?
- The Starter plan is $99 a month and carries 250 credits. Answering the phone needs the voice add-on at $49 a month, which includes a local number, and a call of up to ten minutes uses three credits. Above the allotment the rate is 45 cents a credit. There is no setup fee, and the first fourteen days are free.
The systems it works in.
Try a live demo, no card needed
Open a demo workspace on sample data and chat with your AI-powered rep. Nothing to install, nothing to pay.
Stop letting the phone pull advisors off the bay.
Connect your shop management calendar and Merrows starts taking booking and status calls the same afternoon. Fourteen days free, cancel from the dashboard.