The omnichannel AI-powered rep that follows your Playbook.
Merrows answers phone calls, website chat, texts and email for your business. It places orders and bookings in the systems you already use, and hands customers to your team when they ask.
Understood
Order status
Shopify
Order #1183 found
Carrier
Out for delivery, by 8pm
Replied
No one on your team needed
Square
Shopify
Recharge
Toast
Redo
Gladly
Gorgias
Kustomer
Zammad
Zendesk
Shopmonkey
Tekmetric
Mindbody
WordPress
Telephony
Square
Shopify
Recharge
Toast
Redo
Gladly
Gorgias
Kustomer
Zammad
Zendesk
Shopmonkey
Tekmetric
Mindbody
WordPress
Telephony
One AI-powered rep, on every channel.
Four customers on four channels. Merrows looks each order up live in your store, so every one gets the same answer.
lena@example.com
Monday, 8:12 AM
Return window for order 4120
Lena
The jacket from order 4120 arrived on Thursday but it is not quite right. How long do I have to send it back?
Merrows
Your return window runs 30 days from the day it arrived. Reply to this email when you are ready and the return label will come back in this thread.
Setting it up is a conversation.
Answer five questions, try a working draft, and point one channel at it. Here is every step.
- 1
Answer five questions
What kind of business you run, what to call the workspace, how it should sound, the feel of your brand, and which languages your customers use.
The tone question does not ask you to pick an adjective. It answers one real customer question several ways and asks which one sounds like you. You can skip the rest from the second question on.
- 2
It writes the first version
A working conversation for your sector exists the moment setup finishes, with the ordering, tracking, returns and booking steps your kind of business needs already in it.
You can talk to it straight away in the demo workspace, before connecting anything of your own.
- 3
Change what it says
The Playbook is the conversation written out as steps in plain words. Edit a line, and the preview beside it runs your unsaved draft against the real engine.
Nothing you change reaches a customer until you publish it.
- 4
Point one channel at it
Get a number, forward the line you already have, or put the chat on your site. Connect your helpdesk so a handoff lands as a ticket. Start with one channel and add the rest once you have watched it work.
Keeping your existing number means a port, which runs on your carrier's timeline.
The user guide walks through each of these with screenshots, and it is readable before you sign up for anything.
Read the setup guideWrite what it says. Watch it say it.
A real screen from a Merrows workspace, and a recording of the preview pane in that same editor answering a customer.
Your Playbook, in plain words
Every question it asks and every answer it gives, as a list you read top to bottom. Change a sentence without learning anything technical first.
Try it before anyone else does
The preview runs your unsaved draft through the real conversation engine. This is a recording of it, at the speed it answered. Orders and bookings in the preview come from sample data, not from your systems.
You can see exactly what it did.
See every call and chat your AI-powered rep handled, and how each one ended, on two screens.
You always know what is switched on
The first screen after you sign in names every channel and says whether it is answering right now. When one is not, it says what is wrong and gives you the button that fixes it.
Phone, texts and email, each shown with the number or address customers reach
A setup list that shrinks as you go, with the next thing to do already open
Every request gets an outcome
Every conversation ends handled without you, passed to your team as designed, stuck, or with the customer gone. The split is the first thing on the page, by day and by channel, and any conversation in it opens as a transcript you can read.
Four outcomes, counted for every request a customer makes
Filter by channel, language and date, then open the conversation behind a number
Customers want to know when they are talking to an AI.
Merrows says what it is, and hands the conversation to a person the moment someone asks.
72%
of customers say it matters to know when they are communicating with an AI agent.
Salesforce, 20244
channels, one Playbook
13
conversation languages
It works inside the systems you already run.
Square
Shopify
Recharge
Redo
Toast
Gladly
Gorgias
Kustomer
Zammad
Zendesk
Shopmonkey
Tekmetric
Mindbody
WordPress
Try a live demo, no card needed
Open a demo workspace on sample data and chat with your AI-powered rep. Nothing to install, nothing to pay.
Built so you can check every detail.
Handing your customers to an AI rep is a trust decision. Each of these links to the full details.
Our own AI, on our own servers
Conversations are answered by an AI model we run on our own servers, with a hosted provider as a backup if that server is ever unreachable.
How that worksYour data stays on our servers
Your customers' names, order numbers, addresses and conversations are stored on servers we own, kept separate from every other business, with encrypted backups.
Where your data livesListed on the CSA STAR registry
Our security controls are published on the Cloud Security Alliance STAR registry, answered against the Cloud Controls Matrix, for anyone to read.
Read the listingAI-powered, not agentic
It follows the Playbook you wrote, answers from the FAQs you approved and acts only at the steps you authored. It does not plan its own route or pick its own tools, and a request outside the Playbook goes to a person.
What the difference meansA person, the moment someone asks
It says what it is when a customer asks, and hands the conversation to your team by transfer, ticket or email, telling the customer what happens next.
What it does with a hard onePut an AI-powered rep on one channel today.
Talk to it in a minute. Point web chat or a new number at it the same day. Moving your existing number takes as long as your carrier takes. 14 days free. No card for chat and email. Adding voice or SMS asks for a card, charged when the trial ends.